Warranty

Warranty Process

How do I reach the warranty team by phone?

Are auction, estate sale, or "as-is/preconditioned/used" purchases covered by warranty?

Can I apply current promotions or discounts to my warranty replacement order?

How to file a warranty claim for my product (all product categories)?

Can I file a warranty claim if I bought my mattress secondhand or received it as a gift?

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Mattresses

Are commercial, hotel, Airbnb, or rental-property mattresses covered by warranty?

Can I test warranty replacement mattress models in a retail store first?

What happens to my defective mattress after replacement?

Does staining or a spill void my warranty?

Can I file a warranty claim for closeout mattresses?

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Power Bases & Foundations

Do I get free shipping on my warranty base replacement?

Which bunkie boards/foundations are NOT approved?

What is the warranty for my flat foundation?

What is the warranty for my power base?

Pillows, Cushions, & Toppers

What is the warranty for Toppers?

What is the warranty for cushions?

What is the warranty for my pillow?

Bedding & Accessories

How do I file a warranty claim for my Sleeptracker-AI?

How long is the warranty for my plush toy?

What is the warranty for my sheets?

How long is the warranty for the Sleeptracker-AI?

Do the travel pillows have a warranty?

Registration

How do I register my Tempur-Pedic Split Head sleep system?

What products can I register?

Do I have to register my Tempur-Pedic product for the warranty to be vaild?

Where do I register my Tempur-Pedic products?

File A Warranty Claim

Can I mail in my warranty claim form?

I purchased from Costco. Who handles my warranty?

Where is my power base serial number located?

What photos do I need for a power base claim?

What photos do I need for a foundation warranty claim?

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