Are commercial, hotel, Airbnb, or rental-property mattresses covered by warranty?
Commercial, hotel, Airbnb, and rental property mattresses may have warra...
Can I test warranty replacement mattress models in a retail store first?
Visiting an authorized or Tempur-Pedic Flagship store to try mattresses ...
What happens to my defective mattress after replacement?
The White Glove Delivery team removes the defective mattress upon replac...
Does staining or a spill void my warranty?
Staining and liquid damage deteriorate mattresses; use waterproof protec...
Can I file a warranty claim for closeout mattresses?
Closeout, demo, and floor model mattresses have limited warranty coverag...
Do you set up the new mattress and remove the old one for warranty replacement orders?
White Glove Delivery removes the defective mattress and sets up the repl...
Can I upgrade to a more expensive mattress as my warranty replacement?
You can apply your warranty credit toward a higher-priced mattress and p...
Are mold issues covered by your warranty?
Mold is not considered a manufacturing defect, as it typically results f...
If I don’t change my TEMPUR-ActiveBreeze filter, will my warranty be voided?
The product warranty remains valid, but filters should be cleaned every ...
It looks like my mattress is sagging in the middle. What is causing this?
If a Tempur-Pedic mattress is sagging, it may lack proper support from a...
Does Scotch Guarding the cover of my mattress or pillow void the warranty?
Scotch Guarding does not void Tempur-Pedic® warranty, but using their ma...
When I get a warranty replacement, do I receive a new warranty?
If approved for a warranty replacement and you receive an even exchange,...
What is the warranty for my mattress?
Our warranties have changed over the years, so it depends on when you pu...