Welcome to Tempur-Pedic Support

You can view your order status here by entering the email associated with your order.

Mattresses purchased through Tempur-Pedic directly (online, by phone, or in a Tempur-Pedic only Flagship Store) have a 90-night trial. We recommend trying out your new mattress for at least 30 days to allow it to soften to its true feel. A new Tempur-Pedic mattress can feel firmer at first since you are the first to lie on the mattress, but over time, it will soften and adapt to your body's weight, shape, and temperature!

After that time, if you need to return or exchange your mattress within the trial period, you pay only $175 shipping plus or minus any price difference on models or feel preference. This return shipping fee is non-refundable. If you choose to return for a refund, you will be refunded the amount paid minus the return shipping fee. If you exchange for a different feel within the same mattress model, there could be a price difference, plus the added shipping fee. If you choose to upgrade to a more advanced model, you would pay the return shipping fee plus the difference in price. Should you choose to swap for a lower-priced model, you would be refunded the difference in cost minus the return shipping fee.

To begin a return or exchange, visit our help center. 

You can find all of our available promotions on our offers page here. You can also sign your email up for alerts and receive a welcome discount here.

If you haven’t started the checkout process or haven't submitted the order successfully, your order hasn’t been placed so there’s no need to cancel it. 

If you have recently placed your order and you wish to cancel or need to make a change, you may navigate to "Orders" by clicking on your name on tempurpedic.com within 2 hours of placing the order. If your order is still able to be canceled, you will see a "cancel" option there. You may click on the word "cancel" to cancel your order. If you do not see this button to cancel or are outside of this 2-hour window, your order is not able to be cancelled or edited as the time window to do so is no longer available. 

Please note that any offers applied to an order that has already been cancelled will not apply to new orders once the offer expires.

Click Here To View Your Order Status

We understand your first choice may not be the perfect fit for you. That is why we have a 90-night trial for our mattresses! If you find that your mattress choice is not meeting your preferences, you may return during the 90-night trial with our simplified return process so you don't need to call in. If you'd like to return your mattress within the 90-night trial, all you need to do is fill out our return form linked below and a representative will be in touch soon to discuss further details.

Note: pillows, toppers, accessories, power bases, flat foundations, and items that are not a mattress are non-returnable. You can review our full return policy online here.

Click Here To Start Your Mattress Return

We understand your first choice may not be the perfect fit for you. That is why we've simplified our exchange process so you don't need to call in to initiate your mattress exchange. If you'd like to exchange your Tempur-Pedic mattress for a different feel or different model within the 90-night trial, all you need to do is fill out our exchange form linked below and a representative will be in touch soon to discuss further details.

Note: pillows, toppers, accessories, power bases, flat foundations, and items that are not a mattress are non-returnable and cannot be exchanged for another. You can review our full return policy online here.

Click Here To Start Your Mattress Exchange

If you purchased directly through us (online, by phone, or in a Tempur-Pedic only Flagship store locations) you may return mattresses within the 90-night trial period. The 90-night trial period does not apply toward closeout/final sale mattresses or other products. 

Pillows, power bases, flat foundations, bedding, accessories, etc. are non-returnable items per our return policy here.

You can Learn More & Apply for Tempur-Pedic Financing. You can also access the application by clicking on “Finance your purchase“ at the bottom of every page, or on the “Apply for financing“ button during checkout.