Welcome to Tempur-Pedic Support

You can view your order status here by entering the email associated with your order.

If your base is stuck in an elevated position and will not go flat, sometimes the solution is simpler than expected. Please check the following:

• Ensure your remote has functioning batteries
• Check that the base is plugged into a working outlet
• Reset the base by unplugging it for one minute and plugging it back in
• Ensure that all cords are securely plugged into the base
• Clear all bedding and items that may obstruct movement

If none of the above tips are successful, please follow our basic troubleshooting process as detailed below.

Troubleshoot Your Base

Before the troubleshooting process can begin, you must first identify your base. If you aren’t sure which base you have, you may be able to find that information on the law tag or by viewing our owner's manual identification article here.

Once your base has been identified, please try the following:

1. Press the buttons on your remote to see if there is any illumination.
2. If there is illumination on your remote, your base may be stuck in child lock. We have instructions for enabling/disabling this feature here.
   • If attempting to disable child lock does not work, you can try to pair your remote to your base. You can find pairing instructions on our website here.
3. If the remote isn't illuminated, it may not be properly paired to your base. You can find pairing instructions on our website here.
   • If attempting to pair your remote does not work, you can try to disable child lock on your base. We have instructions for enabling/disabling this feature here.

You can find all of our available promotions on our offers page here. You can also sign your email up for alerts and receive a welcome discount here.

If you haven’t started the checkout process or haven't submitted the order successfully, your order hasn’t been placed so there’s no need to cancel it. 

If you have recently placed your order and you wish to cancel or need to make a change, you may navigate to "Orders" by clicking on your name on tempurpedic.com within 2 hours of placing the order. If your order is still able to be canceled, you will see a "cancel" option there. You may click on the word "cancel" to cancel your order. If you do not see this button to cancel or are outside of this 2-hour window, your order is not able to be canceled or edited as the time window to do so is no longer available. 

• We cannot cancel UPS orders after the 2-hour cancelation window

Please note that any offers applied to an order that has already been canceled will not apply to new orders once the offer expires.

Click Here To View Your Order Status

We understand your first choice may not be the perfect fit for you. That is why we have a 90-night trial for our mattresses and TEMPUR-ActiveBreeze® Smart Bed sleep system! If you find that your mattress choice is not meeting your preferences, you may return during the 90-night trial with our simplified return process so you don't need to call in. If you'd like to return your mattress within the 90-night trial, all you need to do is fill out our return form linked below and a representative will be in touch soon to discuss further details.

Note: pillows, toppers, accessories, power bases, flat foundations, and items that are not a mattress are non-returnable. You can review our full return policy online here.

Click Here To Start Your Mattress Return

We understand your first choice may not be the perfect fit for you. That is why we've simplified our exchange process so you don't need to call in to initiate your mattress exchange. If you'd like to exchange your Tempur-Pedic mattress for a different feel or different model within the 90-Night Trial, all you need to do is fill out our exchange form linked below and a representative will be in touch soon to discuss further details. The TEMPUR-ActiveBreeze® Smart Bed sleep system is included in the 90-Night Trial.

Note: pillows, toppers, accessories, power bases, flat foundations, and items that are not a mattress are non-returnable and cannot be exchanged for another. You can review our full return policy online here.

Click Here To Start Your Mattress Exchange

If you purchased directly through us (online, by phone, or in a Tempur-Pedic Flagship store location) you may return your mattress or your TEMPUR-ActiveBreeze® Smart Bed Sleep System within the 90-night trial period. The 90-night trial period does not apply toward closeout/final sale mattresses or other products. 

Pillows, power bases, flat foundations, bedding, accessories, etc. are non-returnable items per our return policy here.

Click Here To Start Your Return

You can Learn More & Apply for Tempur-Pedic Financing. You can also access the application by clicking on “Finance your purchase“ at the bottom of every page, or on the “Apply for financing“ button during checkout.