Over the next few pages, you will be asked to provide specific images to allow our team to properly assess your warranty claim. Please attach one photo per page before hitting next and provide the requested photos. Once you have made it to the final page, you will be able to click "submit."
Photo 1: Purchase receipt
Photo 2: Clear and full view of the product without bedding with defective area visible.
Photo 3: Sagging/defective view. To correctly measure sagging, place a broom/yardstick across the area and prop an upright quarter flat against the side of the broom in the lowest point of the sag. Both ends of the broom/yardstick need to be visible and no pressure or weight can be applied. If the issue is cosmetic, showcase that issue in this photo.
Photo 4: Clear view of the foundation/base that is supporting the mattress. Please lift the mattress if you can.
Photo 5: Law tag - this is usually found on the underside of the mattress attached along the edge.
Photo 2: Product in full view without bedding
Photo 3: Close up view of the defective area without bedding
Photo 4: Law tag - this is usually found on the underside of the mattress attached along the edge
Provide an image of your purchase receipt. If you purchased from a retailer, you can get this from them. If you purchased online, you can log in to your account to find your confirmation.
Clear and full view of the product without bedding with defective area visible.
Sagging/defective view. To correctly measure sagging, place a broom/yardstick across the area and prop an upright quarter flat against the side of the broom in the lowest point of the sag. Both ends of the broom/yardstick need to be visible and no pressure or weight can be applied. If the issue is cosmetic, showcase that issue in this photo.
Provide a clear image of your foundation, bed frame, or power base
This is the law tag that can be found on the head or foot of the bed, usually along the seam. Providing this information can help expedite the warranty review process.
Note: If you purchased at an authorized retail store location, please reach out to the store location you purchased from as their policies may differ from ours. Pillows, toppers, and any item that is not a mattress are non-returnable.
Note: You may only return once during the 90 night trial. The name of your mattress can be found on the law tag, purchase receipt, or at the head/foot of the bed.
Ex. 318704442112
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Please summarize how we can help or include any questions, comments or concerns you'd like to share with us.
This is the return number found in ax.
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