To properly assess a warranty claim, our warranty team requires specific information to understand the product you have and the issues you are experiencing. It is helpful to be as descriptive as possible when filing a warranty claim to help our team understand how to best assist you!
Important: When attaching your photos to your warranty claim, please attach one photo at a time before clicking next. You'll be guided through the required photos one at a time.
To file a warranty claim, you will need the following information:
Photo 1: Copy of your purchase receipt
Please provide a photo or scanned copy of your receipt if your purchase was made at a retail store. This step is not required for purchases made directly from Tempur-Pedic. Without a receipt, we cannot proceed with your claim.
Photo 2: A clear and full image of the whole mattress
Take this photo from the foot of the bed, capturing the entire mattress from head to foot and side to side in one shot.
Photo 3: A view of the defective area
-
- This image should focus on the affected area that is believed to be defective.
- Use the broom handle/yardstick and quarter/ruler to help show the visible indentation or dip.
- Show the full broomstick end to end with the quarter leaning against the side of the broom in the lowest point of the sag.
Photo 4: A clear image of your base, foundation, or frame that is supporting the mattress
Are you using a metal frame, wooden side-rail bed, power base, or platform base? Please include a photo of your frame or foundation and provide any relevant details in the description.
Photo 5: A clear image of your mattress law tag
The mattress law tag is typically found on the underside of the mattress near the head or foot. Refer to the example below to see what a law tag looks like and where the information is located.
Helpful tips for capturing your photos:
Remove any bedding and ensure the lighting is bright and clear. For the defective view of the mattress, lie a yardstick or long broom handle across the section that appears to be defective. Place a quarter in the deepest part of the sag or indentation and lean it against the broom/yardstick to be able to visually show how far the indentation dips without weight. You may also use a ruler in place of the quarter to measure how much of an indentation is visible. Be sure not to push the ruler or quarter into the mattress.
If you believe that your product has developed a defect, you may start a claim at the link below.