In order for our warranty team to properly assess a warranty claim, we require some information to help understand what product you have and what issues you are experiencing. It is helpful to be as descriptive as possible when filing a warranty claim to help our team understand how to best assist you!
Below you can find what photos our warranty team requires and some examples to help understand how to best take your photos.
Important: When attaching your photos to your warranty claim, please attach one photo at a time before clicking next. You'll be guided through the required photos one at a time.
To file a warranty claim you will need the following information:
Photo or file 1: Copy of your purchase receipt
- You can provide a photo of your receipt or you may attach a scanned file of your receipt. This is needed if you purchased from a retail store location and not needed if you purchased directly from Tempur-Pedic. If you do not have this, we cannot move forward with the claim.
Photo 2: A clear and full image of the whole mattress
- This image is best taken by standing at the foot of the bed and taking a photo of the mattress as a whole. This image should show the entire mattress from head to foot and side to side.
Photo 3: A view of the affected area (with the broom/yardstick & quarter/ruler)
- This image should focus on the affected area that is believe to be defective.
- Use the broom handle/yardstick and quarter/ruler to help show the visible indentation or dip.
- Show the full broom stick end to end with the quarter leaning against the side of the broom in the lowest point of the sag.
Photo 4: A clear image of your base, foundation, or frame that is supporting the mattress
- Are you using a metal frame, wooden side-rail bed, power base or platform base? Provide a photo of your frame or foundation and list any details about the foundation/frame in the description.
Photo 5: A clear image of your entire mattress law tag
- The mattress law tag is usually located on the mattress by the head or foot of the mattress on the underside. Here is an example of a law tag and where the information is located.
Helpful tips for capturing your photos:
Remove any bedding and ensure the lighting is bright and clear. For the defective view of the mattress, lie a yard stick or long broom handle across the section that appears to be defective. Place a quarter in the deepest part of the sag or indentation and lean it against the broom/yardstick to be able to visually show how far the indentation dips without weight. You may also use a ruler in place of the quarter to measure how much of an indentation is visible. Be sure to not push the ruler or quarter into the mattress.
If you believe that your product has developed a defect, you may start a claim at the link below.