We will need a series of images to help us process your warranty claim.Note: Remove bedding and provide clear and bright images.
Provide an image of your purchase receipt. If you purchased from a retailer, you can get this from them. If you purchased online, you can log in to your account to find your confirmation.
Attach a photo showing your mattress or entire product without bedding in bright and clear lighting.
To help us measure the defective area, place a broom/yardstick and an upright quarter in the lowest point of the dip/indentation. Although there may be times when the dip/indentation is not visible. This photo allows us to assess the damage.
Provide a clear image of your foundation, bed frame, or power base
This is the law tag that can be found on the head or foot of the bed, usually along the seam. Providing this information can help expedite the warranty review process.
Pillows, toppers, power bases, foundations, and accessories are *non-returnable*
This can be found on the mattress law tag, on a label at the head or foot of the bed, or on the purchase receipt.
The serial number is an 11 digit number located on the law tag, typically located on the bottom of the law tag beneath the barcode starting with an A or D. The law tag should be located at the head end of the mattress.
This can be found on the tag on the inside of the pillow.
This is typically found on the purchase receipt, law tag, or on the base itself.
Please summarize how we can help or include any questions, comments or concerns you'd like to share with us.
This is the return number found in ax.