Please keep your proof of purchase documents in a safe place to support your product's warranty. Note that to file a warranty claim you'll need to upload digital photos of the following items:
By checking this box, I acknowledge that I've collected all of the required images listed above and wish to proceed with filing my warranty claim.
Provide an image of your purchase receipt. If you purchased from a retailer, you can get this from them. If you purchased online, you can log in to your account to find your confirmation.
Clear and full view of the product without bedding with defective area visible.
Sagging/defective view. To correctly measure sagging, place a broom/yardstick across the area and prop an upright quarter flat against the side of the broom in the lowest point of the sag. Both ends of the broom/yardstick need to be visible and no pressure or weight can be applied. If the issue is cosmetic, showcase that issue in this photo.
Provide a clear image of your foundation, bed frame, or power base
This is the law tag that can be found on the head or foot of the bed, usually along the seam. Providing this information can help expedite the warranty review process.
Pillows, toppers, power bases, foundations, and accessories are *non-returnable*
Note: If you purchased at an authorized retail store location, please reach out to the store location you purchased from as their policies may differ from ours. Pillows, toppers, and any item that is not a mattress are non-returnable.
Ex. 318704442112
Note: You may only return once during the 90 night trial. The name of your mattress can be found on the law tag, purchase receipt, or at the head/foot of the bed.
Note: You may only exchange once during your 90 night trial.
If you'd like the same size as your current mattress, please select that size. If you wish to change, select the size you want.
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Please summarize how we can help or include any questions, comments or concerns you'd like to share with us.