How do I reach the warranty team by phone?
The warranty department communicates solely via email. However, if you h...
Are auction, estate sale, or "as-is/preconditioned/used" purchases covered by warranty?
Manufacturer warranty coverage from Tempur-Pedic® applies only to produc...
Can I apply current promotions or discounts to my warranty replacement order?
Products on the warranty website are full price with no discounts; appro...
How to file a warranty claim for my product (all product categories)?
The article outlines warranty claim requirements for Tempur-Pedic produc...
Can I file a warranty claim if I bought my mattress secondhand or received it as a gift?
Secondhand mattresses lack manufacturer’s warranty.No, secondhand mattre...
Is my warranty transferable if I sell or gift my mattress?
The warranty is non-transferable and only valid for the original purchas...
Can I check the status of my warranty claim online?
You can monitor your warranty claim status via the email used for submis...
How long does warranty replacement delivery take?
Delivery times depend on product availability and location; scheduling f...
If I choose a cheaper model during my warranty, do I get a refund for the difference?
The credit can only be used to purchase a replacement mattress from the ...
How do I know that my product is defective?
The warranty covers visible mattress indentations exceeding 1.5 inches f...
Can I use my warranty credit toward a different product?
No, you may not use your credit toward any other product. Our warranty r...
Do I get a new base/foundation with my replacement?
Unfortunately, we would not provide you with a replacement base or found...
Can I purchase my warranty replacement through a retailer?
Warranty replacement orders can only be purchased through warranty.tempu...
Why do I have to use a straightedge and a quarter for my indentation measurement?
The quarter serves as a 1-inch ruler to gauge mattress depression depth ...
Is it possible to have a warranty claims inspector assess my mattress in person?
In-person mattress inspections for warranty claims may be approved case-...
Can I receive a refund instead of a warranty replacement?
Unfortunately, we are unable to provide you with a refund instead of a w...
Can I donate my old mattress?
If approved for a warranty replacement, your defective mattress must be ...
What if I can't locate my original purchase receipt?
If you can't find your original receipt, provide a bank or credit card s...
What do you need to see on a receipt/proof of purchase?
To proceed with warranty review, provide an itemized receipt showing pur...
Do I have to buy a new foundation or base?
You are welcome to purchase a new base or foundation with your warranty ...
Do I receive any sales or promotions for my warranty replacement?
Unfortunately, warranty replacement orders do not qualify for any sales ...
Why is my warranty credit amount prorated?
Our 20-Year and 25-Year Prorated Warranties provide full coverage for th...
Do I have to use a mattress protector?
You are not required to use a mattress protector with your mattress; how...
What can I get as my warranty replacement mattress?
You are more than welcome to use your credit amount toward any mattress ...
Do I have to send back my mattress when I receive a warranty replacement?
Yes, per our warranty terms you are required to surrender the original p...