How do I know that my product is defective?
If you believe that your product has developed a defect, you may start a...
Can I use my warranty credit toward a different product?
No, you may not use your credit toward any other product. Our warranty r...
Do I get a new base/foundation with my replacement?
Unfortunately, we would not provide you with a replacement base or found...
Can I purchase my warranty replacement through a retailer?
Warranty replacement orders can only be purchased through warranty.tempu...
Why do I have to use a straightedge and a quarter for my indentation measurement?
Good question, the quarter acts as a ruler for us since it is exactly 1”...
Can someone come to inspect my mattress?
There may be times where an inspector is approved to review your mattres...
Can I receive a refund instead of a warranty replacement?
Unfortunately, we are unable to provide you with a refund instead of a w...
Can I donate my old mattress?
If you’ve been approved for a warranty replacement, your old/defective m...
What if I can't locate my original purchase receipt?
If you are unable to locate your original purchase receipt, you are welc...
What do you need to see on a receipt/proof of purchase?
We need your receipt/proof of purchase to be an itemized document that d...
Do I have to buy a new foundation or base?
You are welcome to purchase a new base or foundation with your warranty ...
Do I receive any sales or promotions for my warranty replacement?
Unfortunately, warranty replacement orders do not qualify for any sales ...
Why is my warranty credit amount prorated?
Our 20-Year and 25-Year Warranties that were available before are what w...
Do I have to use a mattress protector?
You are not required to use a mattress protector with your mattress; how...
What can I get as my warranty replacement mattress?
You are more than welcome to use your credit amount toward any mattress ...
Do I have to return my mattress when I receive a warranty replacement?
Yes, per our warranty terms you are required to surrender the original p...
How do I use my promo code?
It’s simple - simply add your desired product in your cart, navigate to ...