You can monitor your warranty claim status via the email used for submission. Claims start in Initial Review for preliminary assessment. If more information is needed, the status changes to Active Review, often requiring additional documentation or photos. To avoid delays, follow email instructions carefully and submit the requested materials promptly for continued evaluation and updates.
You can monitor the status of your warranty claim through the email address used to submit your claim.
After your claim is submitted, it will be in Initial Review while our team conducts a preliminary assessment. If additional information is needed, a warranty representative will contact you by email, and your claim will move to Active Review.
An Active Review status typically means we are waiting for additional documentation required to complete the evaluation of your claim. In many cases, this involves requesting new photos if the originals did not meet the claim requirements.
To help avoid delays, please carefully follow the instructions provided in the email and ensure any requested photos or documentation meet the outlined requirements. Once the requested information is received, our team will continue the review process and provide an update on your claim.