How do I know that my product is defective?

If you believe that your product has developed a defect, you may start a warranty claim using the link below. 

Start Claim Here

Mattresses 

• If there is deterioration causing the mattress to have visible indentation(s) greater than three-fourths of an inch (measured without applying weight or pressure to the mattress) that is associated with an indentation or sag.
• If there is any physical flaw in the mattress that causes the TEMPUR material to split or crack despite normal usage and proper handling.
• If there is any manufacturing defect in the zipper assembly of the mattress cover. 

Toppers

• If there is any physical flaw that causes the material to split or crack despite normal usage and proper handling.
• If there is deterioration of the cell structure of the material that causes the topper to not return to its original shape. 

Pillows and Cushions

• If there is any physical flaw that causes the material to split or crack despite normal usage and proper handling. 
• If there is deterioration of the cell structure of the material that causes the pillow to not return to its original shape. 

Accessories 

• If there is any physical flaw that causes the material to split or crack despite normal usage and proper handling.
• If there is deterioration of the cell structure of the material that causes the product to not return to its original shape.