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  1. Tempur-Pedic
  2. FAQ
  3. Warranty
  4. Warranty Process

How to file a warranty claim for my product (all product categories)?

The article outlines warranty claim requirements for Tempur-Pedic products, including mattresses, foundations, power bases, mattress toppers, protectors, bed frames, pillows, bed linens, and accessories. Each category requires proof of purchase, photos or videos of defects, and specific item tags. Metal bed frame claims go through the manufacturer. Claims are reviewed after submission, and representatives will provide next steps.

Mattresses

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire mattress surface
  • Photos of the defect (such as sagging, splitting, or shifting)
  • Photo of the mattress support system, including:
    • Foundation/box spring with bed frame
    • Power base
    • Platform bed frame
  • Photo of the mattress law tag

Flat Foundations

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire foundation
  • Photos of the defect, including:
    • Broken structure, or
    • Video/photo demonstrating squeaking or noise
  • Photo of the bed frame supporting the foundation and mattress
    • If the foundation is being used directly on the floor, please let us know
  • Photo of the law tag

Power Bases

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire power base with the mattress removed
  • Photo or video of the damage or issue
  • Photo of the serial number

Additional troubleshooting questions may be required depending on the nature of the defect or damage.

Mattress Toppers

Please provide:

  • Proof of purchase (receipt)
  • Photo of the area of concern
    • If the issue involves foam not returning to its original shape, please provide a video
  • Photo of the entire topper with the cover installed
  • Photo of the entire topper without the cover
  • Description of wash and care methods used
  • Photo of the law tag

Mattress Protectors

Protector Claims

Please provide:

  • Proof of purchase (receipt)
  • Photo of the area of concern
  • Photo of the mattress protector tag
  • Photo of the mattress protector on the mattress
  • Photo of the back of the mattress protector
  • Description of wash and care methods used
  • Date the leak occurred

Leak or Stain Claims on a Mattress

In addition to the Mattress Protector claim requirements above, please provide:

  • Receipt showing both the mattress and mattress protector were purchased on the same date
  • Full photo of the mattress with the protector removed
  • Full photo of the mattress with the top panel cover removed
    • The zipper can be found along the blue seam on the side of the mattress
  • Clear photos demonstrating the defect, such as:
    • Straight-edge and quarter measurement for sagging
    • Exposed cover showing splitting or cracking
  • Photo of the leak or stain on the mattress
  • Photo of the foundation, bed frame, or power base with the mattress removed
  • Photo of the mattress law tag
  • Date the leak occurred

TEMPUR-ActiveBreeze® Mattress Cover

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire top surface of the mattress
  • Photo of the area of concern or leak
  • Photo of the mattress cover tag
  • Photo of the mattress cover installed on the mattress
  • Description of wash and care methods used
  • Date the leak occurred

Bed Frames

Metal bed frame warranty claims are handled directly by the manufacturer.

If a defect is observed, please first contact the retailer from whom you purchased the product. If the retailer cannot be reached, contact:

Knickerbocker Bed Co., Inc.
PO Box 55
Little Ferry, NJ 07643
Attn: Customer Service Department

Pillows and Cushions

Please provide:

  • Proof of purchase (receipt)
  • Photo or video of the area of concern
  • Photo of the pillow with the cover or case installed
  • Photo of the pillow without the cover or case
  • Description of wash and care methods used
  • Photo of the pillow law tag

If filing a claim for two pillows, please provide all photos with both pillows shown side by side.

Bed Linens

Please provide:

  • Proof of purchase (receipt)
  • Photo of the area of concern
  • Photo of the sheet set tags
  • Description of wash and care methods used

Accessories

SleepMask by Tempur-Pedic™

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire product
  • Photo of the defect
  • Photo of the Tempur-Pedic tag

CampusTopper by Tempur-Pedic™ Mattress Topper Cover

Please provide:

  • Proof of purchase (receipt)
  • Photo of the entire product
  • Photo of the defect
  • Photo of the law tag

TEMPUR-Lumbar Support™ Office Chair

For warranty assistance with the TEMPUR-Lumbar Support™ Office Chair, please contact Raynor Customer Service directly:

Phone: 800-637-0005

Once all required information has been submitted, your warranty claim will be reviewed, and a representative will contact you with the next steps.

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