In order for our warranty team to properly assess a warranty claim, we require some information to help understand what product you have and what issues you are experiencing. It is helpful to be as descriptive as possible when filing a warranty claim to help our team understand how to best assist you!
Below, you can find what photos our warranty team requires and some examples to help understand how best to take your photos.
Important: When attaching your photos to your warranty claim, please attach one photo at a time before clicking next. You’ll be guided through the required photos one at a time. Please do not attach more than one photo per step.
To file a warranty claim, you will need the following information:
- Photo or file 1: Copy of your purchase receipt.
- You can provide a photo of your receipt or you may attach a scanned file of your receipt. If you do not have your receipt, we will not be able to move forward with your claim.
- Photo 2: A clear and full image of your foundation.
- This photo is best taken standing at the foot of the bed and taking a photo of your foundation as a whole. This image should show the entire foundation for side to side and head to foot. Please remove your mattress for this photo.
- Photo 3: A clear view of the affected area.
- If your foundation is squeaking, you may attach a video file instead.
- Photo 4: A clear and full image of your foundation law tag.
- The foundation law tag is typically located at the head of foot of the bed on the side of the foundation.
If you believe that your product has developed a defect, you may start a claim at the link below.