How do I enable Bluetooth® on my phone so I can update the firmware for my Smart Base?
Open the Sleeptracker-AI® app and click on the Settings of the pop-up re...
What should I do if the Bluetooth® connection is lost during a firmware update for my Smart Base?
If you lose Bluetooth® connection during an update, please close the Sle...
What should I do if my phone loses power during a firmware update for my Smart Base?
If your phone loses power during an update, please charge your phone. Ne...
What should I do if lose power during a firmware update for my Smart Base?
If you lose power during a firmware update, please close the Sleeptracke...
What do I do if the firmware update status for my Smart Base appears to be stuck?
Open the Sleeptracker-AI® app and click on the Settings of the pop-up re...
How long will the firmware update take for my Smart Base?
If you lose Bluetooth® connection during an update, please close the Sle...
I have a split king Smart Base; how do I update the firmware on both sides?
If you don't see any connected devices, Bluetooth® may be off. Open the ...
How do I know if my Smart Base needs a firmware update?
In the Sleeptracker-AI® app after installing the firmware update, a pop-...
How do I activate or deactivate child lock on my adjustable base?
Use the Child Lock button on the remote control to update your base syst...
Can I still listen to music through my TEMPUR-Ergo® ProSmart® speaker while in massage mode?
Yes, as long as your device is connected to the TEMPUR-Ergo® ProSmart® s...
I connected my device to the TEMPUR-Ergo® ProSmart® speaker but can’t hear anything. What's the problem?
It's possible your connecting device or the media it's using for playbac...
What else can I adjust on the relaxation programs with the TEMPUR-Ergo® ProSmart® remote?
WaveForm™ Massage: Select frequency, pattern and intensity at the head a...
How do I select WaveForm™ Massage or Soundscape™ Mode on the TEMPUR-Ergo® ProSmart® remote?
Use the icon on the remote to select between WaveForm™ Massage and Sound...
What relaxation programs are available on the TEMPUR-Ergo® ProSmart® remote?
Using the remote, you can relax and unwind with the WaveForm™ Massage an...
How do I enable the Smart Snore Pulse feature for my adjustable base?
The Smart Snore Pulse can be turned on by navigating to Menu-> Snore Res...
How do I enable the Smart Snore Position for my adjustable base?
The Smart Snore Position can be turned on by navigating to Menu-> Snore ...
I need to change the height of my adjustable base – will the headboard brackets still work?
Headboard brackets are confirmed to work with 6", 9", and 12" leg height...
Are tools required to install the headboard accessory kit with my adjustable base?
A hex key is required to install the headboard bracket accessory to the ...
Where can I find the installation instructions for the headboard accessory kit?
  Installation instructions can be found with the adjustable base produc...
How do I attach the air hose to the TEMPUR-ActiveBreeze® ProSmart® Air Base?
To attach the hose, first press the TV Position preset to give clearance...
How do I set up my TEMPUR-ActiveBreeze® split king to operate independently on the left and right side?
If the bases have not been synced during the install process, they will ...
How can I disconnect an unknown Bluetooth® device from my TEMPUR-ActiveBreeze® ProSmart® Air Base?
Unplugging the power base from the wall outlet will terminate any Blueto...
Can I connect my TV to my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
If your TV is equipped with Bluetooth® capability, you can connect to yo...
Does the TEMPUR-ActiveBreeze® ProSmart® Air Base remember previously paired devices, once paired to a new device? 
The device remembers the speaker (and other things that have been connec...
Can you lock the Bluetooth® feature of the TEMPUR-ActiveBreeze® ProSmart® Air Base so that it is NOT accessible? 
No – the speaker is always discoverable when it's powered on. The speake...
Can I change the factory default volume of my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker? 
The default volume of the speaker cannot be adjusted. Playback volume ca...
Can I connect my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker and other speakers to my phone at the same time?
Yes, it's possible to connect your TEMPUR-Ergo® ProSmart® Air speaker wi...