Do I need to purchase a base for the TEMPUR-ActiveBreeze® Sleep System?
The TEMPUR-ActiveBreeze® Sleep System includes a mattress with an adjust...
What should I do if my phone loses power during a firmware update for my Smart Base?
If your phone loses power during an update, please charge your phone. Ne...
Can I still listen to music through my TEMPUR-Ergo® ProSmart® speaker while in massage mode?
Yes, as long as your device is connected to the TEMPUR-Ergo® ProSmart® s...
How can I disconnect an unknown Bluetooth® device from my TEMPUR-ActiveBreeze® ProSmart® Air Base?
Unplugging the power base from the wall outlet will terminate any Blueto...
Can I connect my TV to my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
If your TV is equipped with Bluetooth® capability, you can connect to yo...
Does the TEMPUR-ActiveBreeze® ProSmart® Air Base remember previously paired devices, once paired to a new device?
The device remembers the speaker (and other things that have been connec...
Can you lock the Bluetooth® feature of the TEMPUR-ActiveBreeze® ProSmart® Air Base so that it is NOT accessible?
No – the speaker is always discoverable when it's powered on. The speake...
When the TEMPUR-ActiveBreeze® ProSmart® Air Base is paired via Bluetooth® to a mobile device, does it only pair to one device at a time?
Yes, only one device can be paired to the speaker at one time. The speak...
Can I change the factory default volume of my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
The default volume of the speaker cannot be adjusted. Playback volume ca...
Can my sleep partner and I both connect our phones to the TEMPUR-ActiveBreeze® ProSmart® Air Base speaker at the same time?
No, only one connected device at a time is supported by the TEMPUR-Ergo®...
Can I connect my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker and other speakers to my phone at the same time?
Yes, it's possible to connect your TEMPUR-Ergo® ProSmart® Air speaker wi...
What is the range of connection of the TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
The range of the Bluetooth® connection is approximately 30 feet (10 mete...
How do I adjust the volume of my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
Playback volume of the speaker can be adjusted by using your connected d...
I have a TEMPUR-ActiveBreeze® split king setup with two bases operating separately – can I sync just the speakers?
No, the speakers must operate according to the state of the control boxe...
How do I change the Bluetooth® ID of the TEMPUR-ActiveBreeze® ProSmart® Air Base speaker?
While the factory provided Bluetooth® ID is permanent for the speaker, B...
I have a TEMPUR-ActiveBreeze® split king set up with two bases synced – why can I only see one of the two Bluetooth® IDs?
During the sync process, one base was arbitrarily chosen as primary and ...
How do I find my TEMPUR-ActiveBreeze® ProSmart® Air Base speaker Bluetooth® ID?
Bluetooth® must be enabled on your connecting device to connect to the s...
How many fan level settings are available with the TEMPUR-ActiveBreeze® for bed warming?
You can select one level of bed warming that lasts for 60 minutes.
What is SoundScape™ Mode on my TEMPUR-Ergo® ProSmart® Base?
SoundScape™ is an immersive experience that allows you to both hear and ...
What should I do if lose power during a firmware update for my Smart Base?
If you lose power during a firmware update, please close the Sleeptracke...
What do I do if the firmware update status for my Smart Base appears to be stuck?
Open the Sleeptracker-AI® app and click on the Settings of the pop-up re...
How long will the firmware update take for my Smart Base?
If you lose Bluetooth® connection during an update, please close the Sle...
How do I know if my Smart Base needs a firmware update?
In the Sleeptracker-AI® app after installing the firmware update, a pop-...
I have a split king Smart Base; how do I update the firmware on both sides?
If you don't see any connected devices, Bluetooth® may be off. Open the ...
I’m connected my device to the TEMPUR-Ergo® ProSmart® speaker but can’t feel anything through the massage transducers. What's the problem?
If you're not experiencing any sensation during playback, then it's poss...
What else can I adjust on the relaxation programs with the TEMPUR-Ergo® ProSmart® remote?
WaveForm™ Massage: Select frequency, pattern and intensity at the head a...
How do I enable the Smart Snore Pulse feature for my adjustable base?
The Smart Snore Pulse can be turned on by navigating to Menu-> Snore Res...
How do I enable the Smart Snore Position for my adjustable base?
The Smart Snore Position can be turned on by navigating to Menu-> Snore ...
How do I attach the air hose to the TEMPUR-ActiveBreeze® ProSmart® Air Base?
To attach the hose, first press the TV Position preset to give clearance...
How do I set up my TEMPUR-ActiveBreeze® split king to operate independently on the left and right side?
If the bases have not been synced during the install process, they will ...