What if my smart bed fails to connect to my Wi-Fi network?
Check to ensure your Wi-Fi router and smart bed are close enough to each...
Why is my Sleeptracker-AI® not automatically registering my sleep?
In order to automatically register sleep, the Tempur Sleeptracker-AI® co...
I changed my Wi-Fi password or name on my home network. How do I update my Sleeptracker-AI monitor?
To update your Sleeptracker-AI Monitor's Wi-Fi settings, navigate to: Me...
My air quality metrics are not displaying. What should I do?
If you are not seeing your air quality information, try power-cycling yo...
Why is my Sleeptracker-AI Monitor failing to connect to my Wi-Fi network?
If your Tempur-Pedic Sleeptracker-AI Monitor is failing to connect to yo...
What should I do if my Sleeptracker-AI app shows no devices connected and I want to update the firmware of my Smart Base?
If you don't see any connected devices, Bluetooth® may be off. Open the ...
What should I do if the Sleeptracker-AI app closes or freezes during a firmware update for my Smart Base?
Close the Sleeptracker-AI® app and then restart the app. Then click on M...
What should I do if my phone loses power while my Sleeptracker-AI app is updating?
If your phone loses power during an update, please charge your phone. Ne...
The Wind Down program under Relaxation Experience in the Sleeptracker-AI app isn't working. What's the problem?
Please update the firmware on your base via the Sleeptracker-AI® app by ...
How do I know if my Smart Base needs a firmware update?
In the Sleeptracker-AI® app after installing the firmware update, a pop-...