Orders & Payment

Order Status

How do I view my order status?

How do I check the status of my retail purchase?

How will I know that you’ve received my order?

Can I order by telephone?

Promotions & Discounts

What promotions are available?

When will I receive my gift card?

Will the VA cover the cost of my purchase?

Will insurance cover the cost of my purchase?

Do you offer Gift Cards?

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Free Trial Offers

I’ve redeemed my free trial, but the Calm Premium content is still showing up with a locked symbol. What are my next steps?

I entered my Calm code, and it didn’t work. What can I do?

I have a sleep partner, do we both get a Calm code?

If I purchase a split king, do I get two Calm codes?

I never received my Calm code. Can I get a new one?

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Edit or Cancel Order

How do I cancel my order?

Can you update the payment method for my order?

How do I edit/change an order?

Online Checkout/Account

How do I stop receiving emails from Tempur-Pedic?

Do you charge in USD or another currency on the website?

Can I place a gift order?

Why does my card still decline when I have sufficient funds?

I’m having problems viewing your site. What should I do?

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Financing

How do I apply for financing?

When will I find out my financing application results?

Where can I use my Fortiva® Retail Credit card?

Does Fortiva® Retail Credit offer a credit line increase?

When will my Fortiva® Retail Credit payment be due?

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Retail Orders

When will I receive my order purchased in store?

Where can I find a retailer near me?

Are the prices the same on your website or your phone order line as in Retail Stores?

I purchased at a retail store, can I get a copy of my invoice?

How do I order a split mattress and/or base?

Split sizes allow each side of the bed to be customized with different m...