Can I place a gift order?
Unfortunately, we do not offer gift orders as an option during the check...
Why does my card still decline when I have sufficient funds?
If you have sufficient funding in your bank account but your debit or cr...
I’m having problems viewing your site. What should I do?
Here are some troubleshooting tips that may enhance the usability of our...
What type of operating system and browser do I need to shop on your website?
This website works best with the most current versions of the Google Chr...
What is your privacy policy?
We respect your privacy, so we protect your personal information. You ca...
Will you share my information with others?
We respect your privacy, so we treat your information with care.We do no...
How do I change my mailing or email address?
You can visit this page to contact us to change your mailing address.
What is the credit card verification number?
The verification number is a 3-digit number on the back of your card (or...
When I submit credit card or financing application information online, is it secure?
Yes. We value your security, so we take measures to protect your credit ...
Why is the price of an item in my saved shopping cart different from when I selected it?
Sometimes the price of an item may change after you’ve added it to your ...
Why is my saved cart empty?
We save items in your cart for 30 days. After 30 days, they are automati...
In order to add items to my saved shopping cart, do I need to sign in?
No, we save items in your cart for 30 days, whether you are signed in or...
Can I save items in my shopping cart for purchase at a later date?
Yes. When you add items to your cart – even if you don’t have an account...
If I sign up for e-mail updates, will I get spam from other companies?
No, we respect your privacy, so we do not sell or rent our e-mailing lis...
Do I need to have an account or sign in to shop?
You can shop with us without creating a Tempur-Pedic account, and you do...
Why do I need to create an online account?
Creating an online account makes it easier to shop on our website:Save y...
Can I have my gifts wrapped?
Sorry, we do not offer gift wrapping at this time.
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave u...
When is my credit card charged?
We charge your credit card when we ship the products you ordered.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our w...
What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, Discover and American Ex...
Do you charge me sales tax?
Yes, by law we must charge sales tax for orders placed in any municipali...
How do I ship to an address other than my billing address?
During checkout, just indicate the address you want your purchase shippe...
Do you offer assistance for people with vision-impairments or other impairments?
If you are vision-impaired or have some other impairment covered by the ...
I'm having issues placing my order. What can I do?
If you're experiencing an issue placing your order, please review the ti...
Do you offer split payment or can I use two methods of payment?
Yes, we do offer split payment. To use two methods of payment on the sam...
How do I view orders on my account?
To view your order status, follow the steps below.Step 1 - Open Tempurpe...
How do I place an order online?
You can order from us on this website by clicking the “Add to Cart“ butt...