I’m having problems viewing portions of your site. What should I do?
Please contact us at webmaster-us@tempurpedic.com or fill out a Contact ...
I’m having problems viewing portions of your site. What should I do?
One of the things you may want to check is whether or not you have Javas...
What type of operating system and browser do I need to shop on your website?
This website works best with the most current versions of the Google Chr...
What is your privacy policy?
We respect your privacy, so we protect your personal information. You ca...
Will you share my information with others?
We respect your privacy, so we treat your information with care.
We do n...
How do I change my mailing or email address?
You can visit this page to change your mailing address.
How do I remove my name from your print catalog mailing list?
You can visit this page to remove your name from our lists.
What is the credit card verification number?
The verification number is a 3-digit number on the back of your card (or...
When I submit credit card or financing application information online, is it secure?
Yes. We value your security, so we take measures to protect your credi...
Why is the price of an item in my saved shopping cart different from when I selected it?
It’s rare, but the price of an item may change after you’ve added it...
Why is my saved cart empty?
We save items in our cart for 30 days. After 30 days, they are automatic...
In order to add items to my saved shopping cart, do I need to sign in?
No, we save items in your cart for 30 days, whether you are signed in ...
Can I save items in my shopping cart for purchase at a later date?
Yes. When you add items to your cart – even if you don’t have an account...
If I sign up for e-mail updates, will I get spam from other companies?
No, we respect your privacy, so we do not sell or rent our e-mailing l...
Do I need to sign in to shop?
No, you do not need to sign in to shop.
Do I need an account to shop?
No, you can shop, add items to your cart, and even check out without an ...
Why do I need to create an online account?
Creating an online account makes it easier to shop on our website:
Save...
Can I have my gifts wrapped?
Sorry, we don’t currently offer gift wrapping.
How do I place a gift order?
For items that ship UPS, you can add a gift message in the delivery note...
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave u...
When is my credit card charged?
We charge your credit card when we ship the products you ordered.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our w...
What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, Discover and American Ex...
Do you charge me sales tax?
Yes, by law we must charge sales tax for orders placed in any municipali...
How do I ship to an address other than my billing address?
During checkout, just indicate the address you want your purchase shippe...
Do you offer assistance for people with vision-impairments or other impairments?
If you are vision-impaired or have some other impairment covered by the ...
I'm having issues placing my order. What can I do?
If you're experiencing an issue placing your order, please review the ti...
Do you offer split payment or can I use two methods of payment?
We do offer split payment. To use two methods of payment on the same ord...
How do I view orders on my account?
To view your order status, follow the steps below.
Step 1 - Open Tempurp...
How do I place an order online?
You can order from us on this website by clicking the “Add to Cart“ butt...