I'm having issues placing my order. What can I do?

If you're experiencing an issue placing your order, please review the tips below for assistance: 

• Confirm that your payment information has been entered correctly (credit card number, expiration date, CVV)
• Does your billing address match your shipping address? Your billing address must match the billing address associated with your credit card.
• Have you called your credit card company to ensure there isn’t a block? Sometimes larger, unexpected purchases can be flagged as fraud and you must call to confirm them before the credit card company will approve the charge.
• Do you have enough credit on the card to cover the total amount? If not, we do offer split pay as an option. This will allow you to split the purchase total between two credit cards, or between a credit card and one of our financing options. 
• If you are financing your purchase, does the purchase total exceed your Wells Fargo or Fortiva® Retail Credit limit?