How is my sleep efficiency calculated?
Sleep efficiency is the measurement of how much time you spend asleep vs...
How to enable and use SoundScape mode on my second generation Sleeptracker AI?
Follow the instructions below for step-by-step instructions to enable th...
How to enable and use WaveForm™ massage on my second generation Sleeptracker-AI?
Follow the instructions below or view the attached video for step-by-ste...
How to enable and use WindDown programs on my second generation Sleeptracker-AI?
Follow the instructions below or view the attached video for step-by-ste...
How to pair the new second generation Smart Base with my existing Sleeptracker-AI Account?
Navigate to ‘Pair Smart Bed’ from the main menu of your Sleeptracker® ap...
I am a single sleeper with a large bed and sleep in the middle of the bed. Which side of the bed should I choose when prompted during the setup?
There are sensors mounted on each side of the bed, so we recommend that ...
I do not have the Sleeptracker-AI app. How do I update the firmware on my base?
To update the firmware on your base, first install the Sleeptracker-AI® ...
I have a king setup with 2 bases synced - why can I only see 1 of the 2 Bluetooth® IDs?
During the sync process, 1 base was arbitrarily chosen as primary, and 1...
I have a Split Head King setup on two phones; do I need both phones to update my bases?
No, the firmware can be updated on both bases with one phone. Or you can...
I have a split king setup with 2 bases operating separately – can I sync just the speakers?
No, the speakers must operate according to the state of the control boxe...
I have a split king Smart Base with the Sleeptracker-AI app on one phone; how do I update firmware on both bases?
If your phone loses power during an update, please charge your phone. Ne...
I use a bed skirt between my box spring and mattress. Should the sensors be placed on top of or underneath the bed skirt?
Attach the sensors under the bed skirt. The sensors will move around les...
If I forget to start my sleep recording but slept on my Sleeptracker-AI® Monitor, can I retroactively add a sleep recording?
Yes, open the app and go to the Analysis tab. Navigate to a date that la...
Is my sleep data safe?
The Sleeptracker-AI® app provider, Fullpower Technologies, employs gener...
Is normal for sleep reports to take a while to load?
Sleep reports track when you're in bed for over 2 hours and fall asleep....
Is sleep data stored for both me and my partner?
You and your partner will each have unique Sleeptracker-AI® accounts to ...
Is the Sleeptracker-AI app compatible with iPads or other tablets?
Yes, the app works with iPads running iOS 16 or later and Android tablet...
My bed frame has slats which prevent the sensors from being placed under the mattress directly under the center of the pillow. Where should the sensors be placed?
If you have a slatted bed frame, place the sensor(s) on top of the slat ...
Since the Split Head Sleep System set-up comes with two (2) bases, which Bluetooth® ID do I use?
If you intend to keep your 2 bases set up to operate separately, then co...
What Android OS version will my phone need before updating the firmware for my Smart Base?
You'll need an Android device operating on OS 10.0 or later.
What Apple iOS version will my phone need before updating the firmware for my Smart Base?
You'll need an Apple device operating on iOS 16.0 or later.
What are Breathing Disturbances?
Breathing disturbances are reductions or pauses in breathing during slee...
What are the pre-installed Sleeptracker-AI requirements?
The first-generation Sleeptracker-AI monitors require a 2.4GHz Wi-Fi acc...
What are the requirements for self-installing the Tempur-Pedic Sleeptracker-AI system?
For a self-installed Tempur-Pedic® Sleeptracker-AI® Monitor, the Sleeptr...
What does the light on my Sleeptracker-AI® processor convey?
Red & Blue (alternating blinking): The processor firmware is updating. T...
What generation Sleeptracker-AI do I have?
You can easily determine which generation of Sleeptracker-AI® you have b...
What if I am unable to log in to my Sleeptracker-AI account?
If you don’t remember your password, select Forgot Password and follow t...
What if I have a pet that sleeps in the bed?
Pets at the foot of the bed should not affect your heart rate or respira...
What if my partner and I only have one phone or tablet for both of us?
Both Sleeptracker-AI® accounts can be accessed from the same device; how...
What impacts my heart rate?
Everyone’s heart rate is different. Several factors can influence it, in...