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When will my order ship?

To view your order status and track shipments, you may visit your account. For instructions on viewing your orders and tracking, click here.  You may review full details on shipping and delivery online here.


Mattresses, Bases, and Foundations

For mattresses, bases, and foundations that ship with our White Glove Delivery, it typically takes a few business days to process the order and ship. Once the order ships, you will receive a shipping confirmation email. White glove delivery items, such as mattresses, bases, and foundations first ship from our facilities to a local delivery hub nearest to you. Once the items reach the closest delivery hub, our delivery partners will be in touch to schedule a delivery date. The full delivery process typically takes 7-10 business days. 

For remote locations and Alaska/Hawaii, there is a $600 surcharge per order; charges will be applied to your order based on your shipping address. The shipping timeframe is estimated at 4-6 weeks and may vary, based on delivery address. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

TEMPUR-Cloud and UPS Items

Pillows, toppers, accessories, and the TEMPUR-Cloud Compressed mattress ship via UPS. It can take a few business days for the order to process. As soon as your order ships, you will receive a shipping confirmation email. Once your order ships, UPS items typically arrive within 5-7 business days. 

For remote locations and Alaska/Hawaii, we currently offer standard shipping for all comfort items for $25 per order. Upgrade to UPS 2nd Day Air for $40 per order or UPS Next Day Air for $55 per order

Have you not yet received your order?

First, please check your order status by logging into your Tempur-Pedic account online here. If you have not yet received your order and you are outside the 5-7 business day timeframe for UPS items or the 7-10 business day timeframe for White Glove Delivery items, please let us know by filling out a request at the link below. If you are still within the expected timeframe, please allow time for delivery.

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