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No features of the TEMPUR-Ergo Plus will activate. What should I do?

  • Verify the red LED light on the power supply is lit. If not, the unit is not receiving power.
  • Program the Wireless Remote Control.
  • Unplug the power cord, wait 60 seconds, and plug the power cord back in to reset the electronic components.
  • Your surge protection device and/or electrical circuit breaker may be tripped. Check both to verify.
  • Your surge protection device and/or electrical outlet may be defective. Test the outlet by plugging in another working appliance. 

 

If the suggestions above do not result in a solution, please reach out to our customer service team at 1-800-821-6621. 

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