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  1. Tempur-Pedic
  2. Troubleshooting
  3. Adjustable Bases
  4. Prior Models
  5. TEMPUR-Ergo® Plus Power Base

The blue LED Backlight illuminates and appears to be operable, but will not activate the TEMPUR-Ergo Plus. What should I do

  • Verify that the power cord is plugged into a working electrical outlet. A grounded, electrical surge protection device is recommended. Test the outlet by plugging in another working appliance.
  • Verify that the control box is paired with the remote. 

 

If the suggestions above do not result in a solution, please reach out to our customer service team at 1-800-821-6621. 

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