If your TEMPUR-Ergo Premier™ base is stuck in an elevated position and will not lower, use the Emergency Power-Down feature to return the base to a flat position.
To perform an emergency power-down for the TEMPUR-Ergo Premier™ base, press the power-down button on the power supply until the bed arrives at the flat foundation. After this procedure, the two (2) 9-Volt batteries must be changed.
Note: During the emergency power-down procedure, the lowering speed will be reduced.
Related Resource: Watch the TEMPUR-Ergo Premier™ Reset Video for step-by-step instructions on resetting your base.
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