Mattresses purchased through Tempur-Pedic directly (online, by phone, or in a Tempur-Pedic only Flagship Store) have a 90-night trial. We recommend trying out your new mattress for at least 30 days to allow it to soften to its true feel. A new Tempur-Pedic mattress can feel firmer at first since you are the first to lie on the mattress, but over time, it will soften and adapt to your body's weight, shape, and temperature!
After that time if you need to return or exchange your mattress within the trial period, you pay only $175 shipping plus or minus any price difference on models if you choose an exchange. This return shipping fee is non-refundable. If you choose to return for a refund, you would be refunded the amount paid minus the return shipping fee. If you exchange for a different feel within the same mattress model, it would be an even exchange plus the added shipping fee. If you choose to upgrade to a more advanced model, you would pay the return shipping fee plus the difference in price. Should you choose to swap for a lower priced model, you would be refunded the difference in cost minus the return shipping fee.
To begin a return or exchange, visit our help center.