Troubleshooting Steps for a Non-Responsive Ease, Ergo, or Ergo Extend Adjustable Base

Initial Troubleshooting Checklist for a Non-Responsive Base: 

• Ensure your base is plugged into a power outlet 
• Change the batteries in your remote control
• Verify the Child Lock feature is disabled (see steps below) 

Steps to deactivate the Child Lock feature on your adjustable base remote: 

Step 1: Identify the label on the back of your remote. 

Step 2:

Option A: If you have an Orange and White Warning Label, follow these steps: 

1. Press and hold the HEAD DOWN and FOOT DOWN buttons together for 3 seconds and/or until you see the remote backlight flash twice. 
2. Press and hold the HEAD UP and FOOT UP buttons for three seconds, and the remote backlight flashes twice. 

Your remote should now be out of Child Lock. At times, the remote can get stuck in a limbo state between locked and unlocked, and you may need to reattempt these steps. 

Option B: If you have a Black and White Warning Label, follow these steps:

1. Press and hold the FOOT UP and FOOT DOWN buttons together for approximately 6 seconds and/or until the remote backlight flashes twice. 

Your remote should now be out of Child Lock. At times, the remote can get stuck in a limbo state between locked and unlocked, and you may need to reattempt these steps.