If one or more functions on the bed base have stopped operating, please see the troubleshooting steps below.
Adjustable Base
- Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
- Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
- Unplug the base for 60 seconds to reset the electronic components.
- Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended).
Remote
- Ensure that your remote batteries are properly installed or do not need replacing.
- Ensure the Child Lock feature is not enabled.
- Ensure that the remote control is paired with the bed base.
Sleeptracker-AI
- For support with Sleeptracker-AI Monitor, please open the TEMPUR SLEEPTRACKER-AI App and select Menu > Help > Contact Support or email support@sleeptracker.com
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