To troubleshoot, first check if the red LED on the PLC control box is lit, indicating power. Program the wireless remote and ensure the Power Down Box is accessible. Reset the system by unplugging the power cord for 45 seconds. Verify the surge protector and circuit breaker are not tripped, and test the electrical outlet with another device. Contact customer service at 1-800-979-1457 if issues persist.
- Verify the red LED light on the PLC control box is lit. If not, the unit is not receiving power.
- Program the wireless remote control. Make certain the Power Down Box is easily accessible. Relocate the Power Down Box if necessary.
- Unplug the power cord, wait 45 seconds, and plug the power cord back in to reset the electronic components.
- Your surge protection device and/or electrical circuit breaker may be tripped. Check both to verify.
- Your surge protection device and/or electrical outlet may be defective. Test the outlet by plugging in another working appliance.
If the suggestions above do not result in a solution, please reach out to our customer service team at 1-800-979-1457.
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