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No features of the TEMPUR Advanced Ergo System will activate. What should I do?

  • Verify the red LED light on the PLC control box is lit. If not, the unit is not receiving power.
  • Program the wireless remote control. Make certain the Power Down Box is easily accessible. Relocate the Power Down Box if necessary.
  • Unplug the power cord, wait 45 seconds, and plug the power cord back in to reset the electronic components.
  • Your surge protection device and/or electrical circuit breaker may be tripped. Check both to verify.
  • Your surge protection device and/or electrical outlet may be defective. Test the outlet by plugging in another working appliance. 

 

If the suggestions above do not result in a solution, please reach out to our customer service team at 1-800-979-1457. 

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