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I cannot use the TEMPUR-Ergo Grand in the home network mode. What should I do?

  • Ensure the router is powered on and functional.
  • Be sure you entered the login data correctly (network name, password, type of security) in order to connect your Wi-Fi Module to your home network router.
  • Be sure that the IP settings of the wireless router, smart device, and Wi-Fi module are compatible with one another.
  • If not using expert mode on the smart device's app, be sure that DHCP is active on the router.
  • Be sure that your router does not use WEP encryption, which is outdated and unsupported.
  • Be sure that UDP Port 50007 and TCP Port 2000 are not blocked on your router.
  • Ensure that the bed is close to the router, preferably in the same room or next room, and not on a different floor of the home.
  • Ensure that the smart device is receiving a strong signal from the home network wireless router.
  • Ensure that no other smart device is operating on the same bed at the same time.
  • Ensure that high network traffic on your wireless network isn't influencing the Wi-Fi connection. A high number of connected devices, or audio and video streaming, are common examples. 

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