background image

I cannot use the TEMPUR-Ergo Grand in the home network mode. What should I do?

Ensure the router is powered on and functional, with correct login data and compatible IP settings for the Wi-Fi module and smart device. Use DHCP if not in expert mode, avoid WEP encryption, and ensure UDP Port 50007 and TCP Port 2000 are open. Keep the bed near the router with a strong signal, avoid multiple devices on the same bed, and minimize high network traffic to maintain a stable Wi-Fi connection.

  • Ensure the router is powered on and functional.
  • Be sure you entered the login data correctly (network name, password, type of security) in order to connect your Wi-Fi Module to your home network router.
  • Be sure that the IP settings of the wireless router, smart device, and Wi-Fi module are compatible with one another.
  • If not using expert mode on the smart device's app, be sure that DHCP is active on the router.
  • Be sure that your router does not use WEP encryption, which is outdated and unsupported.
  • Be sure that UDP Port 50007 and TCP Port 2000 are not blocked on your router.
  • Ensure that the bed is close to the router, preferably in the same room or next room, and not on a different floor of the home.
  • Ensure that the smart device is receiving a strong signal from the home network wireless router.
  • Ensure that no other smart device is operating on the same bed at the same time.
  • Ensure that high network traffic on your wireless network isn't influencing the Wi-Fi connection. A high number of connected devices, or audio and video streaming, are common examples. 

Was this article helpful?

0 out of 2 found this helpful