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  1. Tempur-Pedic
  2. Troubleshooting
  3. Adjustable Bases
  4. Prior Models
  5. TEMPUR-Ergo® Premier Power Base

The head and/or leg section will elevate on my TEMPUR-Ergo Premier™ but will not return to the horizontal position. What should I do?

  • The TEMPUR-Ergo Premier™ may be obstructed. Elevate and check for an obstruction and remove.
  • The head section may be too close to the wall.
  • The headboard may be too close to the edge of the mattress. Verify that a 1.5" to 2" distance is between the headboard brackets and the mattress. Adjust if required. 

 

If the following steps do not resolve the issue, please reach out to the customer service team at 1-800-821-6621. 

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