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No features of the TEMPUR-Ergo Premier™ will activate. What should I do?

  • Verify the red LED light on the power supply is lit - if not, the unit is not receiving power.
  • Program the Wireless Remote Control. Make certain the Power Down Box is easily accessible. Relocate the Power Down Box if necessary.
  • Unplug the power cord, wait 60 seconds, and plug the power cord back in to reset the electronic components.
  • Your surgery protection device and/or electrical circuit breaker may be tripped. Check both to verify.
  • Your surge protection device and/or electrical outlet may be defective. Test the outlet by plugging in another working appliance. 

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