If one or more functions on the bed base have stopped operating:
Adjustable Base
- Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
- Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
- Unplug the base for 60 seconds to reset the electronic components.
- Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended).
Remote
- Ensure that your remote batteries are properly installed or do not need replacing.
- Ensure the Child Lock feature is not enabled.
- Ensure that the remote control is paired with the bed base.
Sleeptracker-AI
- For support with Tempur Sleeptracker-AI Monitor, please open the Tempur Sleeptracker-AI App and select Menu > Help > Contact Support or email support@sleeptracker.com
If your issue is not resolved by following the instructions above, please locate the serial number on the warranty card or the back of the remote control and call the customer service team for your region.
U.S.: 1-844-309-3597
Canada: 1-800-887-4321
Mexico: 01-722-273-1810
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