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  1. Tempur-Pedic
  2. Troubleshooting
  3. Adjustable Bases
  4. Prior Models
  5. TEMPUR-Ergo® Extend Smart Base

What should I do if my TEMPUR-Ergo Extend stops operating?

If one or more functions on the bed base have stopped operating: 

 

Adjustable Base

  • Check under the bed base to verify that the wired connections are secure and that no cords or bedding are obstructing the movement of the base.
  • Check to ensure the LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
  • Unplug the base for 60 seconds to reset the electronic components.
  • Plug the bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended). 

 

Remote 

  • Ensure that your remote batteries are properly installed or do not need replacing.
  • Ensure the Child Lock feature is not enabled.
  • Ensure that the remote control is paired with the bed base. 

 

Sleeptracker

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