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How do I pair my remote to the Ergo® ProSmart Base?

Note: Some instructions are time-sensitive, please read the following instructions before attempting to pair. 

Step 1: Remove the rear cover of the remote control by sliding it down to expose the PAIR button. 

Step 2: Unplug the Power Cord from your power outlet. Wait 1 minute, then plug it back into your power outlet. 

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Step 3: The Soundbar will provide the verbal cue 'Bluetooth Mode' to indicate it is ready for pairing. Perform Step 4 within 10 seconds, while the control box light is flashing. 

Step 4: Press and hold the PAIR button on the back of the remote. The PAIR button will illuminate and start to flash. 

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Step 5: When the PAIR button stops flashing, the LED light on the control box will stop flashing. The Soundbar will provide the verbal cue 'Connected' to indicate the remote has paired successfully to the control box. Release the PAIR button. 

Step 6: Check for normal remote functions. If you are unable to adjust the base with your remote, please repeat the process again, or try the steps to disable Child Lock on the base because the remote may be locked. You can find the instructions for deactivating Child Lock here

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