background image

My Tempur-Pedic product is frozen, what can I do?

Tempur-material is temperature sensitive, which means it can become very firm, or even freeze, with cold temperatures and can feel very soft in high temperatures. 

We recommend bringing the product in to a warmer room to help bring it to a normal temperature range (prime temperature being between 65-75 degrees Fahrenheit) for it to perform at its best. If the mattress, or other Tempur-Pedic product with Tempur-material, sits in cold weather (below 50°F) folded, do not try to force it to lay flat as the material could crack or split. It may take a few hours, depending on the temperature of the room and the size of your product, but the Tempur-material should warm and soften to its true feel. 

 

Was this article helpful?

145 out of 215 found this helpful