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I'm having issues with my power base, but don't know what the issue is. What can I do?

If one or more of the functions on the bed base have stopped operating:

  • Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base.
  • Check to ensure the green LED light is illuminated on the control box. If there is no light, verify that the input and power cords are properly connected.
  • Unplug the base for 1 minute to reset the electronic components.
  • Plug bed base into a different electrical outlet, or test current outlet with another working appliance (a grounded, electrical surge protector is recommended).

If you are having issues with your remote, check the following:

  • Ensure that your remote batteries are properly installed or do not need replacing.
  • Ensure Child Lock feature is not enabled.

If these tips do not help, we recommend taking a look at your user manual first. If you still have issues with your base, let us know and we can assist further at 800-821-6621.

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